1- How long should it take before my order is processed?

Citron et Miel processes and ships orders within 2-9 days.

The posters are printed on demand to avoid overstocking, so please allow 5 to 7 days before shipping. 

Also please the following points: 

- we are not responsible for delays caused by the carrier

- before confirming your order or your return, make sure you have entered the correct shipping information. If an error is contacted on the shipping address, your package will be lost. If it is returned to us, we check the address again with you but you will have to pay the shipping costs.

- we deliver on working days only

- delivery charges are non-refundable.

 2- Where do you deliver?

We only ship to Canada at this time. 

 3- Free delivery

- Citron & Miel offers FREE local delivery in part of Villeray. 

 4- Is it possible to pick up orders?

Pickup is also available - we'll email you when your package is ready for pickup. Then, an appointment will be set so that you can pick up your package. 

5- Returns and exchanges

Greeting cards and posters are not refundable or exchangeable but if there is a particular problem feel free to write to us on info@citronetmiel.com

6- We will be interested in selling your cards and posters in our shop

Write to us on info@citronetmiel.com, we will be happy to discuss it with you.